Resources
Type: Case Study
Real Stories. Real Impact. Turning a major outage into a managed recovery
When a major power outage left more than 1,000 homes and businesses without power, Crawford mobilized quickly to help clients…
Real Stories. Real Impact. Avoiding costly delays
When a fire threatened a newly completed hospital just days before handover, Crawford accelerated recovery and kept a critical…
Rapid contamination tracing prevents wrongful liability
A widespread food contamination issue risked wrongful liability. Rapid tracing and coordinated investigation identified…
Vehicle damage and settlement support
Inspection delays threatened to stall settlement on a severely damaged vehicle. Close coordination and clear communication helped…
Vehicle Release Coordination
A body shop’s refusal to release a vehicle drove mounting fees and delays. Hands-on coordination, verification, and documentation…
Crawford's expertise delivers in a protected reef zone
When a vessel ran aground in a protected reef zone at Lady Elliot Island, Queensland, Crawford led a complex salvage operation in…
Global teamwork strengthens response to contamination event
When a contamination event triggered a complex international recall, teams across borders worked together to assess losses, meet…
Strategic negotiation avoids litigation and controls settlement costs
An inflated settlement demand following a minor accident created litigation risk. Strategic negotiation and persistence led to…
Fast response protects vulnerable customers
A real‑world example of how fast action and collaboration helped vulnerable residents stay safely in their homes after significant…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Global Accident Damage Recovery program
A global brand operating thousands of retail sites across multiple territories faced a growing challenge: damage to their properties…
Unified approach delivers savings, drives rapid settlement
In a complex claim involving three separate clinical trials, a multi-jurisdictional, policy-driven and medically informed approach…
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