Built for the Future

The claims industry is entering a new era — driven by technology, rising expectations and rapid change.

Crawford is built for it.

That’s why we bring these conversations directly to our clients and partners at industry events across Australia, sharing insight, expertise and practical solutions to today’s claims challenges. Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side at every stage of the claim journey.

We’re known for uncovering smarter, more efficient ways to manage claims — combining deep technical expertise with technology that simplifies complexity and delivers better outcomes for clients and their customers.

Crawford offers services across the entire claim lifecycle in Australia – from ‘first notification of loss’ through to resolution. With technology and service that feels like you, you can trust Crawford to care for your customers as a seamless extension of your brand. 

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Value in Action

Resources, Rewards & Reconciliation

Brochures

Explore our thinking, expertise and solutions in more detail.

Exclusive Competition: Your Chance to Win

Enter for your chance to WIN a $350 Red Balloon voucher and unlock an experience worth celebrating. At Crawford, we combine smart tech with proven expertise to solve complex claims challenges—from loss adjusting and managed repairs to TPA and engineering consultancy. One partner. End‑to‑end solutions. Big wins all around. Learn more

Reconciliation Action Plan (RAP)

Crawford Australia’s Reflect Reconciliation Action Plan represents an important first step in our reconciliation journey. Grounded in our purpose to restore lives, businesses and communities, the plan reflects a commitment to learning, understanding and acknowledging the role we can play in reconciliation with Australia’s First Nations peoples. Learn more

Created globally. Executed locally.

Crawford has a long history of working closely with many Steadfast Brokers.

Being involved in pitches to your clients and insurers at inception or renewal
Being formally nominated as a preferred loss adjuster (i.e. written into the slip)
Clearly understanding different brokers’ desired involvement at every stage of the claim (ie notification of our appointment only or regular communications through the claim lifecycle)
Taking brokers’ feedback and evolving our claims process specific to your need

Pre-risk surveys (via CRD Building Consultants & Engineers)
Provision of TPA services for under excess claims
Providing building and restoration services via Contractor Connection for under deductible/excess claims handled by brokers
Assisting to determine appropriate business interruption cover via consultation with Crawford Forensic Accounting

Get in touch

Have a challenge you’d like to discuss or want to continue a conversation started at one of our events? Speak to one of our team on site or connect with our team below.

Jonathan Hubbard
President, Crawford Australia
P: +61 477 737 204
E: jonathan.hubbard@crawco.com.au

Scott Shepherd
Head of Property Loss Adjusting
P:+61 434 560 803
E: scott.shepherd@crawco.com.au

Matt Donnelly
Head of Specialty
P: +61 400 100 285
E: matt.donnelly@crawco.com.au

Tim Butler
Head of Contractor Connection & CRD
P: +61 1300 729 239
M: +61 0427 624 607
E: tim.butler@crawco.com.au

Milia Xystros
Head of Crawford TPA
P: +61 439 896 290
E: milia.xystros@crawco.com.au

James Merchant
Chief Client Officer, Crawford Australia
P: +61 429 605 027
E: james.merchant@crawco.com.au

Allison Watts
Head Client Development
P: +61 429 233 001
E: allison.watts@crawco.com.au

Learn even more with a 1:1 consultation

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