Tailored technical property claims solutions, applied with industry-leading expertise.
Effectively handling property claims requires an ability to deploy the right people and technology to quickly assess the severity of property damage, accurately estimate the work and cost needed, effectively manage the repair and restoration and ultimately improve customer satisfaction. With the largest and most qualified adjusting field teams in the Australian market today, Crawford delivers a truly bespoke property claims solution specifically designed to take the complexity and worry out of claims management.
We cover domestic lines, commercial lines, strata and much more through a vast national network with extensive regional coverage. Our range of adjusting services spans from desktop claims management to complex field-managed claims to building consulting, engineering, and our market-leading managed repair service, Contractor Connection. From first notice of loss (FNOL) to payment and repair, Crawford offers industry-leading support and technology, tailored to suit every need.
Our people make the difference. We handpick the most appropriate claims adjusters and technicians across our network to support our clients’ needs, placing pro-active settlement, regular communication and reliable management information at the heart of everything we do. Our specialist team has the strong technical expertise and relationship skills to respond professionally and promptly to all types of property claims.
- Processing claims of any size or complexity throughout Australia
- Reducing the claims lifecycle on commercial and residential portfolios
- Reducing costs and maximising efficiency throughout the claims journey
- Increasing customer satisfaction
- Creating bespoke solutions for more complex or large-scale losses
- Responding quickly to surges in demand
- Producing management information to assist risk management needs
Why choose Crawford?
- The most experienced network of licensed adjusters offering extensive national coverage with office in all major regional hubs across the nation
- Flexible and collaborative approach to claims for property owners, strata managers and related parties
- Expert service, relationship management and communication
- Unrivaled technical competence and unmatched commitment to ongoing training
- Bespoke claims solution tailored to client and customer requirements
- 24/7 after hours service available 365 days a year
- Rapid response with integrated on-demand field technology
- End-to-end management through our Contractor Connection managed repair network