Third Party Administration

Effective solutions to save you time and money

The only TPA in Australia to offer a claims, legal and risk management service in one seamless package.

We understand tight commercial drivers demand fresh thinking and creative solutions. Crawford® TPA responds to the fundamental shift across the claims sector for faster more cost-efficient outcomes.

Crawford TPA offers an integrated end-to-end solution that focuses on:

  • control of indemnity spend
  • control of expert spend
  • maintaining strong local insurer, broker and cover holder relationships

With Crawford’s market-leading loss adjusting expertise and an integrated fully-owned law firm (HBA Legal), we are the only claims management TPA provider in Australia to bring you a full claims, legal and risk management service in one seamless package.

Our clients consistently tell us they enjoy considerable reductions in the costs and challenges associated with their claims management.

74% reduction in TPA/ legal fees over 30 months
64% reduction on total indemnity spend
50% potential client savings
*Results for one particular client. Results are variable and dependent on many factors.

We deliver through people, partnerships, technology and communication.

Recognising that claims are about people, successful early intervention requires people skills. We know that to get the best results, we need to work collaboratively with our clients, in partnership.

At Crawford, we believe in digital that simplifies so you gain advanced capabilities that simplify every part of the claims process (even the most aggravating ones). And, we know that all this needs great communication to go with it. We recruit for technical excellence and interpersonal skill.

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A global mindset

Global programs across every line of business need to be serviced in the way a client has asked. A global program requires every adjuster, every office and every global function across the globe to work as a cohesive unit. Read how we work together with all parties to ensure everyone maintains the right mindset.

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We are a Lloyd's accredited TPA.

A comprehensive offering across:

  • Public Liability
  • Workers’ Compensation
  • Property
  • Motor
  • Director & Officer
  • Professional Indemnity

Our purpose-built claims management system unites the power of claims, adjusting, legal and risk experts to achieve the quickest, most efficient and commercially viable outcome for our clients - for each claim.

We offer a full ‘end-to-end’ claims management service, managing claims from initial notification to final resolution. This includes managing all inputs along the way and feeding back all learnings for your continual improvement in risk management.

While many TPA's promise to keep lawyers at bay to reduce costs, we know that the targeted use of lawyers, adjusters and forensic accountants is the key to reducing costs. Experience has shown, time and again, that early intervention and rapid, holistic risk review at key points as part of that journey is key to saving you money.

This legal and adjusting oversight is built into our service and our fee (only litigation or discrete legal issues incur additional fees).

For clients who are locked into their current claims management suppliers, or just seeking help in particular areas of concern, we offer Specialty Claims Services and Process Excellence Solutions.

Your gateway to the world

Global Tpa One

Connecting with customers around the world can be a challenge. Crawford makes it simple. Partner with us and put our expansive, global network of experts in virtually every field to work for you.

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