Claims Manager
Transforming claims through automation and insight
Claims Manager is Crawford’s advanced platform built to simplify Third Party Administration (TPA) claims, managing everything from First Notice of Loss to final settlement.
With robust automation, seamless integration, and real-time insights, Claims Manager allows Crawford to manage claims more efficiently, reduce manual work, and deliver better results for our clients.
Why choose Claims Manager?
Automated workflows
Accelerate claims handling with automated approvals, policy validation, reserving, and payments to streamline operations and reduce lifecycles. Our automation tools improve efficiency by eliminating manual steps, enabling handlers to focus on outcomes and deliver an optimal customer experience.
Improved efficiencies
Resolve claims more efficiently by integrating the human touch where it counts. Our system's automated policy validation enables immediate action on eligible claims. By automating document requests and follow-ups, we remove labour-intensive manual tasks leaving time for our handlers to add value to the claim by applying their technical expertise.
Real-time connectivity
Stay informed with live claim updates. Our real-time notification system integrates seamlessly with your existing systems, removing the need for manual data transfers.
Customisable solutions
Utilise our customisable workflows and data capture options designed to suit your needs. We can tailor this across clients, countries, or types of claims. More flexibility and adaptable solutions mean we deliver the seamless claims journey our clients expect.
Actionable insights
Access rich reporting through Power BI dashboards and self-service tools. Make informed decisions with real-time analytics and actionable insights.
Global scale
With built-in support for over 60 countries, 70 currencies, and 30 claim types, Claims Manager is ready to scale with you.
Solid reputation and trust
Clients, brokers, and corporate partners worldwide rely on Claims Manager to manage their claims efficiently.
Key Features
- Digital FNOL and multi-language customer portals
- Automated claim intake via secure APIs
- Streamlined workflows, including automated categorisation and processing of incoming emails
- Real-time updates with system notifications
- AI-assisted claim validation
- Integrated fraud identification tools
- Fund payment integrations
- Financial controls and multi-currency support
- Self-service reporting, dashboards, and scheduling
- Real-time insights and powerful reporting using Power BI
- Enjoy ready-to-use functionality with the power to customise data, workflows, and reporting for any client, country, or claim
Transform your claims process
Claims Manager frees our handlers to focus on critical, customer-facing work. Whether you need a fully managed journey or want to integrate Crawford into specific steps, our flexible technology adapts to your needs.