Motor

Fully insourced claims handling for first and third-party motor claims from FNOL to settlement or repudiation

Crawford provides a national assessing solution for all motor losses in Australia. Our team of highly experienced motor assessing specialists can draw on resources from around the globe to ensure efficient and effective claims solutions. Using cutting-edge notification technology, our centralised booking, allocation and management department can deploy highly-specialised assessors anywhere in Australia to quickly and efficiently complete assessment reports.

Our motor service is tailored to suit clients' needs, with specific programmes and service levels designed to suit each and every client. Our positive claims management approach includes services such as desktop handling, litigation, field adjusting, central administration, and financial and risk management reporting.

Our centralised booking, allocation and management department is backed by cutting-edge technology to support electronic claims lodgement notification and national digital assessment. This ensures our highly-specialised assessors can be appointed anywhere in Australia and can quickly and efficiently complete an assessment report.

Perfect for:

Proactive, process-driven claims handling
Fulfilling appraisals and estimate reviews for domestic and commercial vehicles, motor machinery and heavy equipment at scale
Responding to claims anywhere in Australia
Deploying an army of certified and experienced claims adjusters
Ensuring frequent and accurate reporting
Increasing policyholder satisfaction
Reducing communication gaps through centralised communication

Why choose Crawford?

Centralised FNOL intake and claims handling hub for all claims and notifications
Specialist teams with relevant professional and industry expertise
Integrated, tailored solutions applied throughout the claims management life cycle
Effective reporting through a single IT platform for all claims
Certified managed repair program