Chief Client Officer & Head of Strata
James has been Chief Client Officer since 2019, leading Crawford Australia’s business development and customer strategy. In mid 2022, James expanded his remit to take on the Head of Strata role within Property Loss Adjusting.
In the insurance industry for over 25 years, before joining Crawford, James spent over six years with CGU in various roles including National Manager of Claims and Senior Manager of Underwriting Operations. Prior to that he was with AAMI/ Suncorp for over five years in roles including: Executive Manager, Operational Services; State Manager for Tasmania; and General Manager of Queensland.
His collaborative and innovative approach to client service sees him regularly develop new ideas and progress customer-centric and unique solutions through co-creation. In James’ words: “conversations are king because they create empathy, opportunities and solutions”.
James has a Graduate Diploma in Insurance and is a Fellow of ANZIIF.