Liability

Flexible claims solutions to meet demanding, ever-evolving global legislation.

Crawford employs 26 dedicated liability adjusters in 42 self-contained offices across Australia. In most cases we are less than an hour from any loss. Our liability specialists carry out detailed enquiries, ensuring that all relevant documentation and comprehensive evidence is obtained quickly and efficiently. Information is carefully distilled into coherent advice regarding causation, legal liability, indemnity, quantum and recovery. Many of our liability loss adjusters are tertiary qualified and some are legally trained. This allows us to analyse complex liability issues and to comment on policy application (if required).

Ours is a dedicated, bespoke liability service — ranging from high-end complex to low value attritional losses — with consistently high personal service levels. Our services can be scaled and tailored to meet our clients’ needs, goals and values. Our highly-trained liability claims professionals are experts in all areas of liability including employer’s liability, public liability, contractor, motor, professional indemnity, product liability and recall.

Whether a claim is routine or exceptional, Crawford stands ready to take the burden of managing that claim away from your business. Our team treats your policyholders as our own with a focus on quality and customer satisfaction you can trust. Our processes adapt to the unique needs of every claim to maximise efficiency.

Perfect for:

• Processing and advising on claims of any size or complexity throughout Australia, internationally, and in multiple territories
• Reducing costs and maximising efficiency throughout the claims journey
• Ensuring sensitivity to reputational and commercial issues
  
• Producing evidentially-supported repudiations where appropriate
• Tackling serious and sensitive claims with care and precision
• Effortlessly scaling to meet demand
• Rapidly communicating to policyholders, customers, and constituents
• Creating bespoke solutions for more complex or large-scale losses

Why choose Crawford?

• An unchallenged and unrivaled, fully-integrated network of expert liability adjusters across Australia and internationally
• Compliance with evolving legal obligations leading to legal cost savings and minimal compliance risk
• Risk improvement through claims analysis and interactive relationship management
  
• Adaptable, powerful management information including trend analysis
• Access to other Crawford expertise including engineers, surveyors, forensic accountants, and more
• Global field adjusting workforce experienced in international markets and with a local touch
• Timely and accurate reporting packed with actionable insights

Want to learn more?

Contact sales