Resources
Type: Case Study
Crawford's expertise delivers in a protected reef zone
When a vessel ran aground in a protected reef zone at Lady Elliot Island, Queensland, Crawford led a complex salvage operation in…
Global teamwork strengthens response to contamination event
When a contamination event triggered a complex international recall, teams across borders worked together to assess losses, meet…
Strategic negotiation avoids litigation and controls settlement costs
An inflated settlement demand following a minor accident created litigation risk. Strategic negotiation and persistence led to…
Fast response protects vulnerable customers
A real‑world example of how fast action and collaboration helped vulnerable residents stay safely in their homes after significant…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Global Accident Damage Recovery program
A global brand operating thousands of retail sites across multiple territories faced a growing challenge: damage to their properties…
Unified approach delivers savings, drives rapid settlement
In a complex claim involving three separate clinical trials, a multi-jurisdictional, policy-driven and medically informed approach…
Clear communication delivers clear savings
With an international contractual chain involved in a claim for loss of product, Crawford applied a ‘cross-border’ strategy through…
Rebuilding after a devastating storm
In February 2019, Townsville, Australia, experienced severe flooding and wind damage from a prolonged tropical system. In response,…
Integrated model: Superior results
Before engaging Crawford TPA and HBA Legal, our client was faced with claim cost blowout to such an extent that the binder had…
YouGoLook improves the way insurance renewals are handled
Annual homeowner policy renewals are commonplace in the insurance industry. However, for a major northeast insurance provider, the…
When time is of the essence — a Recall 360 case study
In mid-2018, a fuel supplier filled an unleaded fuel tank with diesel fuel at one of our client’s large fueling stations. During the…
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