Resources
Business Line: Managed repair
Real Stories. Real Impact. Avoiding costly delays
When a fire threatened a newly completed hospital just days before handover, Crawford accelerated recovery and kept a critical…
Real Stories. Real Impact. Turning a major outage into a managed recovery
When a major power outage left more than 1,000 homes and businesses without power, Crawford mobilized quickly to help clients…
The Human Algorithm
The Human Algorithm examines how AI, human judgement and local presence can work together to strengthen the insurance claims…
Rapid contamination tracing prevents wrongful liability
A widespread food contamination issue risked wrongful liability. Rapid tracing and coordinated investigation identified…
Vehicle damage and settlement support
Inspection delays threatened to stall settlement on a severely damaged vehicle. Close coordination and clear communication helped…
Vehicle Release Coordination
A body shop’s refusal to release a vehicle drove mounting fees and delays. Hands-on coordination, verification, and documentation…
Workplace Gender Equality Employer Statement 2026
Crawford & Company (Australia) is committed to transparency and continuous progress in achieving gender equality. Our WGEA…
The domino effect: how the Middle East crisis is impacting the Australian insurance industry
This report examines how the Middle East conflict is beginning to influence claims costs in Australia, highlighting a domino effect…
Global teamwork strengthens response to contamination event
When a contamination event triggered a complex international recall, teams across borders worked together to assess losses, meet…
Strategic negotiation avoids litigation and controls settlement costs
An inflated settlement demand following a minor accident created litigation risk. Strategic negotiation and persistence led to…
Crawford & Company marks 85 years of claims experience
Crawford, (NYSE: CRD.A and CRD.B), a leading provider of claims management and outsourcing solutions, is marking its 85th…
Clinical liability & life sciences
Managing complex clinical and life sciences claims requires more than technical knowledge. It demands coordinated expertise across…