Resources
Industry: Insurers
Specialised Product Liability
When product failures, recalls or liability claims threaten operations, finances and brand reputation, organizations need fast,…
Turning a denied cargo claim into full recovery
When a damaged shipment resulted in a denied claim, both coverage and recovery were put at risk. By providing clear coverage…
Crawford Australia strengthens leadership and specialist expertise through strategic appointments
Justin McEwan, Lucas Bressanutti, Amy Kane and Joshua Boyd take on key roles across the businessCrawford & Company (Australia)…
Crawford Highlights Outcome-Focused Approach to Claims Innovation, Emphasizing Proven Value Over Assumption
Crawford highlights its outcome-focused claims innovation approach, a longstanding discipline used to evaluate new technologies and…
Local presence will be a key differentiator in an AI-enabled insurance future, Crawford paper finds
Crawford & Company Australia has released a new white paper examining the future of insurance, finding that local presence will…
The Human Algorithm
The Human Algorithm examines how AI, human judgement and local presence can work together to strengthen the insurance claims…
Rapid contamination tracing prevents wrongful liability
A widespread food contamination issue risked wrongful liability. Rapid tracing and coordinated investigation identified…
Fast focused analysis cuts settlement in high verdict area
A bodily injury claim was complicated by inconsistent medical records and prior injuries. Focused analysis and fact-based…
Multi-unit water loss resolved under budget
A condominium water loss impacted multiple owners with high urgency. On-site coordination and smart contractor alignment kept…
Strategic improvements deliver significant savings
A national workers’ compensation program needed better outcomes and lower costs. Targeted operational improvements helped accelerate…
Vehicle damage and settlement support
Inspection delays threatened to stall settlement on a severely damaged vehicle. Close coordination and clear communication helped…
Forensic review secures significant SIEF cost relief
A historical claim with pre-existing conditions warranted deeper review. A forensic assessment and formal submission resulted in…