Case Study
When time is of the essence — a Recall 360 case study
In mid-2018, a fuel supplier filled an unleaded fuel tank with diesel fuel at one of our client’s large fueling stations. During the few short hours the incorrect fuel remained in the pumps, thousands of customers were impacted and a comprehensive and immediate response was needed. Our client needed to quickly contact the impacted customers and manage the incoming claims to mitigate irreparable damage to customer vehicles and the client’s brand.
Download this in-depth case study to find out how Crawford was able to mitigate irreparable damage to customer vehicles and the client’s brand.
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